How do you hire and screen your painters?
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All of our painters are have 5+ years of professional experience, a closely monitored quality/customer service rating and are background checked. They go through an extensive vetting process so you can feel safe with them in your home and confident about their work.
Will you keep our property clean and tidy?
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YES! We use a daily checklist to make sure we keep the work area orderly and all tools/equipment stored in one place.
Are you licensed and insured?
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Absolutely! We make certain we protect our customers by carrying the appropriate coverages for general liability and workers' compensation. Additionally, we are licensed by all local authorities and continually seek out industry-recognized certifications and designations to add to our customer’s peace of mind.
What type of paint do you recommend?
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We use SHERWIN WILLIAMS PAINTS because we have a strong relationship with the brand and they produce quality products. This means if there is ever a manufacturing defect, we know that X SHERWIN WILLIAMS PAINTS will stand behind our work – and your project. However, we do make exceptions when there are superior products in specific situations or if our customers have a strong product preference.
What process do you use to prepare surfaces to make sure the paint “sticks?”
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We make certain to remove all loose and flaking paint from all surfaces. Often, this is done by pressure washing or manually scraping. Sometimes, surfaces have to be scuffed up, abraded, profiled, or even primed to guarantee adhesion. That’s why we take our time where it counts – in the preparation.
Can you provide references?
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Sure thing! In fact, you’ll find a few in here already! Plus, we are more than happy to provide you some additional upon your request.
When do you take payment?
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We require a 33% deposit on signing. We only take final payment at the end of the project when it is completed and you are 100% happy! The only exceptions are when specialty products, such as epoxies or other items, are ordered directly from a manufacturer.
Do you provide an “estimate” or a “firm quote?”
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All of our quotes are firm. The price will not change. The only hourly services we offer are related to pop-corn and wallpaper removal. When applicable, this is noted clearly in the quote.
Do you stand behind your work?
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We protect our clients in two-ways: With our 100% Satisfaction Guarantee and our 5-Year Iron-Clad Warranty. In the very rare case there is paint failure due to defective product or application, we’ll come back free to charge to make sure the affected areas are repaired and repainted. We put all our promises in writing.